Faqs
We strive for transparency and honesty in all of our customer relationships, and we seek to provide that through our FAQ section. We know how often questions can come up in this industry, and we’re ready to answer all of them. If there’s something we missed please reach out and one of our team members will be happy to help.
WHICH COUNTRIES DO YOU SHIP TO?
Right now, as a small business focused on keeping prices low, we only ship within Australia and New Zealand.
WHAT’S THE MINIMUM ORDER AMOUNT?
No limits!
DO YOU ACCEPT RETURNS?
Yes, we do! We happily accept returns for any manufacturing faults, as well as honest mistakes made in your order. Our goal is always to provide great service and top-quality products.
HOW DO I MEASURE MY HORSE FOR A CUSTOM HALTER?
Find the CUSTOM ORDERS tab under PRODUCTS in the navigation bar.
HOW DO I CHOOSE MY ROPE COLOUR?
You’ll find our regular rope colours in the selection tabs. If you’re after a specific colour, we’re more than happy to source it for you. Just keep in mind the price may be a little different from our stocked range, as postage and limited length costs can apply.
For any special colours or custom orders, just give us a call or send us an e-mail — we’ll be glad to help!
